Privacy Policy

Innovative Air Solutions · Last updated: November 5, 2026

Introduction

Innovative Air Solutions ("Innovative Air Solutions," "we," "us," or "our") is a veteran-owned HVAC company based in Imperial, California, serving homeowners in Imperial County and San Diego County. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at [WEBSITE URL], fill out a form, call or text us, request an estimate or service, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly and information gathered automatically when you use our website.

Information you provide:

• Name, phone number, and email address
• Service address, city, and ZIP code
• Details about your home and HVAC system, and the service you are requesting
• Appointment preferences and communications with our team
• Any other information you choose to share through forms, calls, texts, or emails

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the site, and the page that referred you
• Information collected through cookies, pixels, and similar technologies

We do not collect payment card information through our website forms.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests for estimates or service
• Schedule, confirm, and send updates about appointments, including technician arrival notifications
• Provide HVAC installation, maintenance, tune-up, repair, and indoor air quality services
• Send service reminders, follow-ups, and customer care messages
• Send promotional offers, if you have opted in to receive them
• Process warranty registrations and honor our service commitments
• Improve our website, services, and advertising
• Comply with legal obligations and protect our rights

SMS / Text Messaging

By providing your mobile number and checking the consent box on our forms, you agree to receive text messages from Innovative Air Solutions at the number provided. Consent to receive text messages is not a condition of any purchase.

• Types of messages: appointment confirmations and reminders, technician arrival updates, service follow-ups, estimate and quote information, customer care messages, and, if you separately opt in, promotional offers.
• Message frequency: varies based on your interactions with us.
• Costs: message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: reply STOP to any message to unsubscribe. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.
• Help: reply HELP for assistance, or contact us at (760) 623-2204 or [email protected].
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only in these limited cases:

• Service providers: trusted vendors who help us run our business, such as scheduling, CRM, communication, website hosting, and financing providers. They may use your information only to perform services for us.
• Equipment manufacturers: brands we install, such as Goodman, Daikin, and Amana, when needed to register equipment and process warranty claims.
• Financing partners: if you apply for financing, the information needed to process your application.
• Legal requirements: when required by law, court order, or government request, or to protect our rights, property, or safety.
• Business transfers: in connection with a merger, sale, or transfer of all or part of our business.

None of the above categories includes text messaging originator opt-in data or consent, which is never shared with third parties.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tools to understand how visitors use the site and to measure and improve our advertising, including on platforms such as Facebook, Instagram, and Google. You can set your browser to refuse cookies or alert you when cookies are sent; some parts of the site may not work properly if you do.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to provide services, honor warranties, meet legal and tax requirements, and resolve disputes. When it is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may link to third-party sites, such as manufacturer or financing websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Your Privacy Rights

You may contact us at any time to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, subject to legal exceptions
• Opt out of marketing emails (use the unsubscribe link) or text messages (reply STOP)

California residents: under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you have the right to know what personal information we collect, use, and disclose; to request deletion or correction; to opt out of the sale or sharing of personal information; and not to be discriminated against for exercising these rights. We do not sell personal information. To make a request, contact us using the details below. We will verify your identity before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new "Last updated" date. Continued use of our website or services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us: